FAQs

  Social Work Services
 
 
Q: How can I access your Services?
A: For any service request the person must contact the Social Work Services directly. The person will be supplied with all necessary information and directed accordingly.
 
Q: If I am a person having a disability, and I have an issue that is not related to my impairment, can I still avail assistance through Social Work Services?
A: The Social Work Services were established to assist individuals with disability in any disability-related issue as well as with any other issues that they may encounter. However, when deemed appropriate, the individual may be referred to a more specialised service or professional. Moreover, the individual with disability has the right to access any Social Work Service directly.
 
Q: Following the initial contact, when shall I start receiving Social Work Services?
A: The urgency of the situation is assessed immediately and a Social Worker in charge of intake will endeavour to provide as much support as possible during and soon after the intake. If the service user and his/her family require long-term support, the situation is put on a waiting list (depending on the urgency of the support required). Length of time on the waiting list is not a factor in deciding when one will benefit from Social Work Services, depending on resources available.
 
Q: Are such Services against payment?
A: No, the Services are offered or provided free of charge.
 
Q: Is this Service available to persons having disability who are presently living in an institution?
A: Yes, Aġenzija Sapport provides this Service to people residing in institutions.
 
Q: Are the Social Work Services specialised to address my condition and/or impairment?
A: The team of Social Workers tries to meet the needs of any individual having disability who may require the Service. In view of this, the team receives training in different areas. If need be, other professionals outside the Agency will be consulted.
 
 
 
  Community Services

Q: How can I access your Services?
A: For any service request the person must contact the Social Work Services. The person will be supplied with all necessary information and directed accordingly. Referrals requesting Community Services will be presented to the Service Allocation Committee (SAC) to be reviewed for allocation of service. Once the Service is allocated, the person with disability will be referred to Community Services.
 
Q: Following the approval of SAC, when shall I start receiving the Community Services?
A: The Service Allocation Committee approves Community Services according to the financial viability of Aġenzija Sapport. However, SAC may recommend particular situations that are deemed urgent to be given priority. Should the resources not permit a service to be provided immediately, a person approved to benefit from the Community Services shall be placed on a waiting list.
 
Q: What kind of support does Community Services provide?
A: Aġenzija Sapport provides personal assistance, skills teaching, and support to persons having disability and their families during crisis situations.
 
Q: Do you provide support to my son/daughter having disability when I/we need a break?
A: No, Aġenzija Sapport does not provide respite support through Community Services.
 
 
 
  Residential Services

Q: How can I access your Services?
A: For any service request the person must contact the Agency’s Social Work Services. The person will be supplied with all the necessary information and directed accordingly. Referrals requesting Residential Services will be presented to the Service Allocation Committee to be reviewed for allocation of service. Once the Service is allocated the person with disability will be referred to the Residential Services.
 
Q: Following the approval of SAC, when shall I start receiving the Residential Services?
A: The Service Allocation Committee approves Residential Services according to the financial viability of Aġenzija Sapport which directly affects its vacancy profile. However, SAC may recommend particular situations that are deemed urgent to be given priority. Should the resources not permit a service to be provided immediately, a person approved with the Residential Services shall be placed on a waiting list. Length of time on the waiting list is not a factor in deciding who will benefit from Residential Services when vacancies arise.
 
Q: Do I have to pay for such Service?
A: The Service is free of charge. The client contributes towards the cost of accommodation and support through his/her Disability Pension and/or other allowances.
 
Q: Is this life-time secured accommodation for my son/daughter?
A: As long as the person with disability wishes to continue living in the residences of Aġenzija Sapport, and as long as there are no major difficulties which might prove detrimental to the person or others around him/her, the Agency will continue providing the necessary support.
 
Q: Is this Service available to persons having disability who are presently living in a Residential Home?
A: Yes, Aġenzija Sapport provides this Service to people residing in residential homes.
 
Q: Do you provide support to my son/daughter with disability when I/we need a break?
A: No, Aġenzija Sapport does not provide respite support through Residential Services.
 
Q: Is the Residential Service the answer to every family's concern regarding the members of the family having disability?
A: The Residential Service has helped to improve the quality of life of clients. However it is neither realistic nor recommendable to offer such a Service to all people with disability. The maxim would be to offer the possibility of independent living without removing the person with disability from the residential setting of one's choice, and preferably support them within the family ambience.
 
 
 
  Resource Services

Q: Do the Resource Services work with persons with any impairment?
A: The Resources Services work with all clients who are utilising the Community, Residential Services and Day Services of the Agency or who are in the process of assessment to start receiving such services. Since the Agency is responsible to address the needs of any person with disability, whatever the impairment, the Resource Services too must provide professional support to any Aġenzija Sapport client irrespective of his/her impairment.
 
Q: What assistance can I obtain from the Resource Services?
A: As a person with disability, or a family member of a person with disability, the Resource Services will be in touch with you following your approval for either Community, Residential and/or Day Services, at the point when such service is going to be initiated. With regards to Community and Residential Services a member of the Resource Services carries out the assessment of your needs with you such that the service you are provided with is tailor-made to your needs and wishes. When you start receiving the support, members of the Resource Team will continue to assist you either by directly providing you with the service you requested, or by reviewing the service you are receiving. Moreover, the Resource Services provide support to the Support Workers who are assisting you to ensure that the service given to you is of optimal standard.
 
Q: What professional training do members of the Resource Services have?
A: Aġenzija Sapport's Resource Services are provided by a team of professionals with a University degree related to the disability field. When a new Resource Service member is engaged with the Agency, the person is provided with initial training, which covers both the theoretical and the practical aspects of the job. Moreover, the Agency commits itself to designing and providing ongoing training in different subjects related to disability to all its employees including members of the Resource Services. Employees are also encouraged to attend any other external training initiative which would assist the staff in enhancing their skills and knowledge.
 
Q: How does the On-Call System work?
A: Members of the Resource Services provide frontline staff of both the Residential and Community Services, the opportunity for consultation when they are facing situations for which they feel that they require professional support. Outside office hours, members of the Resource Services provide an On-Call Service, which ensures that there is the opportunity for discussion or for further support when needed, 24-hours a day, 7-days a week. The on-call person may be reached on the on-call mobile. Assistance is usually provided through strategies put forward on the phone; however, when absolutely necessary, the on-call person may also go on the spot to offer further assistance.
 
 
 
  Day Services
 
Q: Who can apply?
A: Persons who are over 18 years of age and have multiple disabilities, including intellectual disabilities, or the latter on its own.
 
Q: How can I access your Services?
A: One must first contact the Social Work Services of Aġenzija Sapport. The person will be supplied with all the necessary information and directed accordingly. Referrals requesting Day Services will be presented to the Central Administration of the Day Services. These referrals are reviewed for allocation of service and listed in a waiting list, where applicable.
 
Q: Are such services against payment?
A: The Day Services, including all the needed transportation and daily snack during winter hours, are provided free of charge.
 
Q: How is the family of the service user involved?
A: Once a comprehensive assessment of the person with disability is done, and the needs identified, the individual is directed to the necessary services. The assessments are carried out by a multi-disciplinary team, which not only involves the individual, but also his/her relatives and a pool of professional staff who are involved in the daily life of the individual. It is of utmost importance that these persons are involved at all levels and in all stages of the preparation and the planning of this programme. The Day Services are also aimed at supporting ultimately the families/carers of the persons with disability so that persons with disability can continue living within the community without being socially isolated, thus empowering them to live independently.
 
Q: Do service users attend the Day Centre closest to home?
A: Each Centre is attended by persons with disability coming from various localities, not just from the area of the Day Centre. Allocation is done according to availibility.
 
Q: What kind of support is given by the Day Centres?
A: The individual and personal needs of each service user are seen to by team of Support Workers and other professional staff. Staff at the Day Centres also coordinate activities and facilitate skills development for all service users.