A quarter of a million genuine calls were received on
the national Supportline 179, during the 20 years of service within Aġenzija
179 has been running for all these years thanks to the effort and dedication of
the volunteers and staff who operate the same service.
deals with a wide range of
presenting problems including domestic violence, child abuse, suicidal
tendencies, loneliness, emotional difficulties, behavioural problems, substance
abuse and also gambling, amongst others.
Additionally, in the last years, Supportline 179
extended its service further and is now also receiving calls made to the EU
Emotional Support Helpline 116 123 and EU Child Helpline 116 111. The aim is to
have common helplines throughout Europe where one can call for help.
activity was held last Friday to commemorate these 20 years of service and also
to acknowledge the dedication and sterling work of the 43 volunteers who
operate the service, as it is through these volunteers that callers are
receiving assistance. Present for this activity were the Minister for the Family and Social Solidarity Michael
Farrugia, Alfred Grixti CEO for the Foundation for Social Welfare Services, and
Ruth Sciberras Operations Director for Aġenzija Appoġġ.
The service rendered by Supportline 179 is essential
and crucial to the person in need of help. Consequently, Aġenzija Appoġġ advises the general public to use Supportline 179 in a responsible way,
thus allowing the lines to be open for those who genuinely need assistance
especially in cases of emergency.
Persons interested in joining the current team of
volunteers at Supportline 179 may visit www.appogg.gov.mt
for more information, or else call on 23885110 during office hours.